Many wealthy families opt to buy several properties to alternate between the striking sunshine of the south of France, the coolness of the Alps and the euphoria of the capital. However, managing multiple properties is no easy task. That’s why these families delegate this task to a House Manager. In this article, I share with you the three important steps in successful timeshare management, by Prestige Recruit.
GETTING TO KNOW THE TEAM
The very first step when I am entrusted with the management of various properties is to make sure that the teams are operational. To do this, I conduct individual interviews with each member of the team, followed by a group interview with everyone. These interviews enable me to make sure that everything is in order, that there are no malfunctions within the team, and that the employees have the equipment they need to carry out their duties.
If everything is in order, I take charge of training the current team in my way of working. If not, I take charge of recruiting a new team to meet my customer’s needs, according to pre-established criteria.
Thanks to my expertise in human relations, I can coordinate the teams and monitor them regularly, ensuring that they operate smoothly over the long term.
GETTING TO KNOW THE HOMES
I then familiarize myself with my clients’ properties. I carry out a thorough audit of the property, looking at a number of aspects. For the interior, I make sure that the house is clean and well-maintained, if any renovations are needed or if a change of decoration is long overdue! I also look at the way the team works in the house and optimize it. Because a large part of my expertise is cost optimization, I analyze every expense and propose solutions to reduce them. I also have to get to know each external service (gardener, tutor, etc.) and familiarize myself with each visit, so that I can immerse myself in the life in the house.
This is also when I receive the arrival and departure schedules for my clients and their families so that I can prepare the house for their coming at any time.
I do this for every one of my customers’ properties so that they can enjoy a comfortable, high-quality life wherever they are.
GETTING TO KNOW THE CLIENT
The most important thing for me is to get to know my clients. At the start of my assignment, I stay with them for a couple of weeks to immerse myself in their daily lives and get to know them. My role is to anticipate their every desire and need to make their homes pleasant and peaceful. It’s thanks to this in-depth knowledge that I’m able to set up certain elements of daily life, such as placing flowers on the table before their arrival, offering them a coffee at 10 am sharp, knowing whether their children need to go to school… Their daily life becomes my daily life.
I also take charge of organizing events throughout the year, sometimes without them even having to ask me.
My mission is: “When you arrive at your property, you arrive at home”.
When it comes to managing multi-properties, my keywords are: organization, availability, and adaptability, always in the most discreet way possible.
My goal? To continue to provide you with unique and tailored support.
Serenely Yours,
Catherine Cornet.